The C2 was developed by FleetCarma to give electric vehicle drivers access to a wealth of information about their cars like driving efficiency, battery health, and more. It makes EV data access easy, comparable, and shareable.

The C2 fits in the palm of your hand, and is installed into the on-board diagnostics port in your electric vehicle – this is called the OBD port. For Tesla vehicles, it is installed in a propriety diagnostics connector using an adapter cable.

From there, the C2 gathers data directly from your vehicle’s internal systems, processes it, and makes it available to you wherever you are via a mobile-friendly dashboard called SmartCharge Rewards^TM.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to http://fleetcarma.com/smartchargenewyork/glossary.

The vehicle’s on-board diagnostics (OBD) port, usually located underneath the driver-side dash of all light-duty vehicles since 1996, is a standardized connection to the vehicle’s diagnostics system.  This port provides the ability for diagnostics scanning tools and connected vehicle devices to read and interpret data that is stored and communicated on the vehicle’s internal network.

In this program, the OBD port is the gateway to providing EV owners with access to their vehicle’s data including their personalized driving and charging dashboards through the online dashboard.

Tesla vehicles not only have an OBD port, but also a Tesla proprietary diagnostics connector. The C2 plugs into the Tesla proprietary diagnostics connector via an adapter cable to provide vehicle data to Tesla vehicle owners. The Tesla adapter cable will be provided free of charge.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to http://fleetcarma.com/smartchargenewyork/glossary.

1. Charging Information — The amount of charging energy consumed is collected in order to provide you with charging behavior feedback and calculate your SmartCharge Rewards^TM.
2. Driving Information – Used to calculate energy efficiency in miles per gallon equivalent (MPGe) and watt-hours per mile (Wh/mile).
3. Location Information – GPS charging location coordinates will be used to determine how much charging is occurring within the Con Edison service territory. We only collect GPS information when you are charging, not when you are driving.

For more details on the handling of your personal information, please refer to the Program Terms and Conditions. Information that can identify you personally will not be made public or given to organizations outside of FleetCarma and Con Edison.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to http://fleetcarma.com/smartchargenewyork/glossary.

SmartCharge Rewards^TM are earned on a per-vehicle basis by charging smart:

1. Earn an initial 50,000 rewards points ($50) by installing and activating the C2.
2. June 1 – September 30:
   • Earn 5,000 rewards points ($5) each month by keeping the C2 installed in your vehicle and charging in the Con Edison Service territory. Earn 20,000 bonus rewards points ($20) each month you do not charge during high peak hours (2 pm – 6 pm, Monday – Friday).
   • Earn an additional 50 rewards points ($0.05) per kilowatt hour (kWh) by charging any day during off-peak hours (12 midnight – 8 am).
3. October 1 – May 31:
   • Earn 5,000 rewards points ($5) each month by keeping the C2 installed in your vehicle and charging in the Con Edison Service territory.
   • Earn an additional 50 rewards points ($0.05) per kilowatt hour (kWh) by charging any day during off-peak hours (12 midnight – 8 am)
4. Earn bonus 10,000 rewards points ($10) by completing a survey.
5. Earn bonus 10,000 rewards points ($10 by referring a friend who applies for the program. Details in the section below.

1,000 rewards points equals $1. Your C2 must be activated before rewards can be earned. Follow the installation instructions to install and activate your C2.

As an enrolled participant in SmartCharge New York, you can refer fellow EV owners to the program to earn bonus rewards! For each unique person that you refer who enrolls in the program you will receive 10,000 bonus points ($10).

Anyone you refer to SmartCharge New York will also receive 10,000 bonus points ($10) once they complete their enrollment in the program by installing and activating their C2 device. It’s a win-win!

How to Refer a Friend

To get your unique referral code and Refer a Friend, log in to your account at smartchargerewards.fleetcarma.com/login. Then click on the Account button at the top right. You can copy and paste your code and send it in an email, or share your referral code link on social media using the Twitter and Facebook links.

How to use a Referral Code from a Friend

Option 1: If you were sent a referral link by a participant in SmartCharge New York, click on it to go to the application page. Then…

1. Fill in your email address and submit it
2. Complete the application form and submit
3. Great! You will hear back from FleetCarma in a few days once your application has been reviewed.
4. Once you receive the C2 device, follow the instructions included to install and activate it.
5. Done! You’ve earned your 10,000 bonus points ($10) for being referred, plus 50,000 points ($50) for installing and activating! That’s $60 just for getting started!

Option 2: If you were sent a referral code by a participant in SmartCharge New York, go to fleetcarma.com/smartchargenewyork. Then…

1. Fill in your email address and submit it
2. Enter your referral code in the appropriate field. Complete the rest of the application form and submit it
3. Great! You will hear back from FleetCarma in a few days once your application has been reviewed.
4. Once you receive the C2 device, follow the instructions included to install and activate it.
5. Done! You’ve earned your 10,000 bonus points ($10) for being referred, plus 50,000 points ($50) for installing and activating! That’s $60 just for getting started!

SmartCharge Rewards^TM are redeemed in the form of e-gift cards, allowing you to choose from assorted retailers like Amazon.com, Target, REI, The Home Depot, iTunes®, Starbucks, and Fandango to name a few. Or you can donate to nonprofits such as Habitat for Humanity, Clean Water Foundation and The Nature Conservancy.

SmartCharge Rewards^TM are calculated and auto-redeemed on the 15^th of each month for the previous month’s charging.  Each SmartCharge Rewards^TM account accrues the rewards earned by all vehicles under that account. 1000 SmartCharge Rewards^TM points equates to $1.

To claim your rewards:

1. Log on to your SmartCharge Rewards^TMaccount and click on the Reward Link on the Rewards page. The link will take you to the e-gift interface, where you can choose from a list of retailers and charities.
2. Choose an e-gift card option and type in the value of the gift card or donation that you would like. You can choose to split your rewards total between different options or use the entire amount on one. Click “Add to cart”.
3. When done, click on the shopping basket in the upper right corner and select “Checkout”. From there, enter the required information so that your e-gift cards or donation confirmation can be sent to you via email.

Done!

During the hottest days of the year, Con Edison electric system is already stressed by energy consumed for cooling buildings, particularly during weekday afternoons between 2 pm – 6 pm.  Con Edison is working hard to meet these peak energy demands and keep the lights on and the air conditioners running.

By shifting your EV charging to off-peak hours (12 midnight – 8 am, all days) and staying clear of summer high peak hours (2 pm – 6 pm, weekdays), you reduce stress on the electric grid, therefore increasing resiliency and reliability of the very network that serves you and your family.

This helps Con Edison balance load and more efficiently use our distribution system—and ultimately allows us to better manage infrastructure investments and puts downward pressure on electricity rates for all Con Edison customers.

In addition, by refraining from charging during peak hours, we can reduce the need to operate the less efficient peaking plants and emergency generators, which are far more polluting than power supplied by the grid.

Each electric vehicle has different features, but it is common for many models to come with the ability to schedule charging to start or finish at specified times.  You can usually find this information in your vehicle owner’s manual.  Some charging stations can also be programmed to start charging at a specified time.

The SmartCharge Rewards^TM dashboard provided by FleetCarma will provide you with more accessible, comparable, and shareable data than you would typically get from your vehicle’s dashboard or native mobile app.  This includes:

• Charging Energy Consumption –Kilowatt hours consumed by time of day
• Driving Efficiency –Accumulative and per-trip MPGe or watt hours per mile
• Outside Temperature and Auxiliary Loads – Measured impact of temperature and AC/heating on your electric range
• Battery Health – A quantifiable score indicating your electric vehicle’s battery degradation with respect to storage and power capacity. See FAQ on Battery Health below.
• Carbon Footprint –Greenhouse gas emissions from your tailpipe and consumption of energy from the electric grid
• Electric Fraction – Percentage of miles driven on electric power from your plug-in hybrid electric vehicle
• Fuel Consumption – Total fuel usage for plug-in hybrid electric vehicle owners
• Battery State of Charge (SOC) – Starting and ending SOC % each trip
• SmartCharge Rewards^TM– Total SmartCharge Rewards^TM earned each month

For a glossary of terms related to EVs, C2 technology, and charging, please refer to http://fleetcarma.com/smartchargenewyork/glossary.

Log in to smartchargerewards.fleetcarma.com using the credentials (email and password, or social platform identity) you set up during the application process.
Please note that there may be performance issues with Internet Explorer. We recommend using another browser type to access your dashboard instead, such as Google Chrome.

Battery state-of-health (SOH) is a measure of the battery’s performance relative to a brand new one of the same make, model, and model year.  In other words, the battery health is a way of understanding if and how much usable electric range has been lost over time.

When considering battery degradation, FleetCarma’s connected car platform analyzes data from the vehicle to show EV owners how their vehicle’s battery health is indexed to a new vehicle in two primary categories: (1) capacity fade and (2) power fade. The overall health score is shown out of 100 where a perfect score of 100 represents no battery degradation – a brand new battery.

Since most EVs on the road use lithium ion batteries, capacity fade is generally caused from the loss of active lithium in the battery pack resulting in the ability for the vehicle to store the same amount of electricity as it used to when brand new.

Power fade refers to the buildup of internal resistance in the battery’s chemistry that results in the lost ability to output power as efficiently.  In this case, it is not an evaluation of the ability to store energy, but rather the ability to extract energy as easily as a new battery.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to http://fleetcarma.com/smartchargenewyork/glossary.

Yes. If you wish to add an EV to your account, please contact FleetCarma Support to have your new vehicle added to your account. If you would like to set up your new vehicle with a separate account, simply create a new account and fill out the application form.

Yes, you may be eligible to transfer the C2 Device to another vehicle pending confirmation with Smart Charge New York Support team during your participation in the Program as long as the substitute vehicle is an EV that is owned or leased by the same SmartCharge Rewards^TM account holder as the previous vehicle. The C2 Device will read the new vehicle’s VIN and update the SmartCharge Rewards^TM account with the information on the new vehicle. Please contact smartchargenewyork@fleetcarma.com if you wish to transfer your device to a new vehicle.

If you did not give Facebook access to your email address, then the sign up will fail. To resolve this issue, follow these steps:

1. Log in to Facebook, click on the down arrow in the top right corner, and then “Settings” from the drop down.
2. From the left menu column, select “Apps”, and search for “SmartCharge Rewards”.
3. Click on “Remove App” in the lower left corner. Confirm the removal.

Now you will be able to sign up with Facebook!

Still have questions? Contact smartchargerewards@fleetcarma.com

Instructions can be found here, as well as mailed with your C2.  If you still have questions, please contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118.

The installation was successful if both the orange and blue LEDs on your C2 begin flashing, and then go solid to indicate correct operation.

Unplug the C2 from your vehicle and contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118. You will be asked to provide your C2 ID and SmartCharge Rewards^TM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

Continue using your vehicle and C2 normally, leaving the C2 plugged into your vehicle. Depending on cell signal strength in your area, the C2 may take longer to connect. If you do not see information populated in your SmartCharge Rewards^TM dashboard after 24 hours, contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118 and provide your C2 ID and SmartCharge Rewards^TM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

It can take some time for your information to update. Wait 72 hours. If it still does not appear, contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118 and provide your C2 ID and SmartCharge Rewards^TM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

Log in to your SmartCharge Rewards^TM account. From there, you will be asked to enter the Activation Code and C2 ID found on the C2 box. No data will be collected or rewards earned prior to activation.

The Activation Code can be found on the C2 box.  You will use the Activation Code and C2 ID to link your C2 with your FleetCarma SmartCharge Rewards^TM account.

Contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118 and provide your C2 ID and SmartCharge Rewards^TM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”. You will need the ID and Activation Code to activate your C2, and you may be asked for the C2 ID if contacting FleetCarma for technical support.

You should always keep your C2 installed.  However, you may remove the C2 for servicing up to 2 times per month.  If you remove the device greater than 2 times in the same month, you will risk forfeiting the 10,000 ($10) SmartCharge Rewards^TM points in the summer months or 5000 SmartCharge Rewards^TM points ($5) during the rest of the year that can be earned per month.

Please notify FleetCarma Support by email to end your participation in the Program and for directions to return your C2 to Con Edison if you have not yet activated it.

If you are experiencing trouble with your dashboard loading, and you are trying to access it through Internet Explorer, please try again using an alternate browser such as Google Chrome.

If you are experiencing trouble with your dashboard loading, and you are not using Internet Explorer, please email us at smartchargenewyork@fleetcarma.com.