Frequently Asked Questions – SmartCharge New York

Back to SmartCharge New York

Applying

What electric vehicle models are supported?

Our engineering team is continually adding new vehicle models to our support list. So if your vehicle is not listed, you are still eligible to apply! If you originally applied to the program with a supported vehicle and have since exchanged it for a different model, please check this list before installing your C2 device into your new vehicle. If your new vehicle is not on this list, please email smartchargenewyork@fleetcarma.com.

  • Audi A3 eTron (2016 – 2018)
  • BMW i3 (2014 – 2020)
  • BMW i3 Rex (2014 – 2020)
  • BMW X5 eDrive (2017-2018)
  • Cadillac ELR (2014 – 2016)
  • Chevrolet Bolt EV (2017 – 2020)
  • Chevrolet Spark EV (2013 – 2015)
  • Chevrolet Volt (2011 – 2019)
  • Chrysler Pacifica Hybrid(2017 – 2020)
  • Fiat 500e (2013 – 2015)
  • Ford C-MAX Energi (2013 – 2017)
  • Ford Focus Electric (2012 – 2018)
  • Ford Fusion Energi (2013 – 2020)
  • Honda Fit EV (2013 – 2014)
  • Hyundai Sonata PHEV (2016 – 2019)
  • Hyundai Ioniq Electric (2017 -2020)
  • Hyundai Ioniq PHEV (2018 – 2020)
  • Hyundai Kona (2019 – 2020)
  • Jaguar I-PACE (2019 – 2020)
  • Kia Niro PHEV (2018 – 2020)
  • Kia Niro BEV (2019 – 2020)
  • Kia Soul EV (2014 – 2020)
  • Kia Optima PHEV (2017 – 2018)
  • Mitsubishi i-MiEV (2012 – 2016)
  • Mitsubishi Outlander PHEV (2018 – 2020)
  • Mercedes Benz B-250e (2017 – 2018)
  • Nissan LEAF (2011 – 2020)
  • Smart Electric Drive (2013 – 2019)
  • Tesla Model 3 (2018 – 2020)
  • Tesla Model S (2013 – 2020)
  • Tesla Model X (2016 – 2020)
  • Toyota Prius Plug-in (2012 – 2016)
  • Toyota Prius Prime (2016 – 2020)
  • Volkswagen e-golf (2015 – 2020)
  • Volkswagen Golf GTE (2014 – 2019)
  • Volvo XC90 PHEV (2020)
  • Volvo XC60 PHEV (2020)

Am I eligible to apply?

You are eligible if you own or lease a plug-in electric vehicle – either a plug-in hybrid electric vehicle or battery electric vehicle, and you charge your vehicle in the Con Edison Service Area. You do not need to be a Con Edison customer to participate.

The Con Edison Service Area includes all zip codes in the five boroughs of New York City and Westchester County, except the following Queens and Westchester ZIP codes:

10501, 10505, 10518, 10519, 10521, 10526, 10527, 10535, 10536, 10590, 10540, 10560, 10576, 10578, 10587, 10589, 10590, 10597, 11690, 11691, 11692, 11694, 11695, 11696, and 11697.

Is there a cost to participate?

No, it’s free to participate in SmartCharge New York. All enrolled participants will have the opportunity to receive a free C2 device, gain access to advanced EV stats from the SmartCharge RewardsTM Dashboard, and earn SmartCharge RewardsTM.

How do I use a referral code when applying?

Option 1: If you were sent a referral link by a participant in SmartCharge New York, click on it to go to the application page. Then…

  1. Complete an application and submit.  The referral code is auto-populated.
  2. Great! You will receive an email from FleetCarma with your application status and a device will be shipped if your application has been accepted.
  3. Once you receive the C2 device, follow the instructions included to install and activate it.
  4. Done! You’ve earned 25,000 bonus points ($25) for being referred, plus 150,000 points ($150) for installing, activating and charging! That’s $175 just for getting started!

Option 2: If you were sent a referral code by a participant in SmartCharge New York or received a referral code from a dealership, organization or postcard, go to fleetcarma.com/smartchargenewyork. Then…

  1. Enter your code in the referral code field. Complete the rest of the application form and submit it.
  2. Great! You will receive an email from FleetCarma with your application status and a device will be shipped if your application has been accepted.
  3. Once you receive the C2 device, follow the instructions included to install and activate it.
  4. Done! Charge in the Con Edison service area and earn your 25,000 bonus points ($25) for being referred, plus 150,000 points ($150) for installing, activating and charging in the Con Edison service area! That’s $175 just for getting started!

Can I register more than one EV with the program?

Yes! Simply indicate the number of vehicles you wish to register for the program in your application.  If you want to register additional EVs once you are already participating in the program, please email smartchargenewyork@fleetcarma.com the make, model and year, as well as, your mailing address, and we will send you an additional device.

I am already using an OBD device in my car. Can I still participate?

No problem! Email us at smartchargenewyork@fleetcarma.com and we can send you a free y-cable so that you can have both devices connected.

What happens after I apply?

You will receive an email confirming your eligibility. If accepted, we will send you a FleetCarma C2 device with instructions for installation and how to create an account and activate your C2. Once installed and your account activated, you will gain access to advanced EV stats from the SmartCharge RewardsTM dashboard, and earn SmartCharge RewardsTM, all at no cost.

Installing and Activating C2 Device

What is a C2 device, and what does it do?

The C2 was developed by FleetCarma to give electric vehicle drivers access to a wealth of information about their cars like driving efficiency, battery health, and more. It makes EV data accessible, comparable, and shareable.

The C2 fits in the palm of your hand, and is installed into the on-board diagnostics port in your electric vehicle – this is called the OBD port. For Tesla vehicles, it is installed in a propriety diagnostics connector using an adapter cable.

From there, the C2 connects to the cellular network, gathers data directly from your vehicle’s internal systems, processes it, and makes it available to you via a mobile-friendly web dashboard called SmartCharge RewardsTM.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to

How do I install the C2?

Instructions can be found at https://www.fleetcarma.com/smartcharge/support/, as well as, mailed with your C2.  If you still have questions, please contact smartchargenewyork@fleetcarma.com or call 1-800-975-2434.

How do I activate my C2?

Login to your SmartCharge RewardsTM account. From there, you will be asked to enter the Activation Code and C2 ID found on the C2 box to link your C2 with your SmartCharge RewardsTM account. No data will be collected, or rewards earned prior to activation.  If you are adding a device to an existing account, go to the settings to activate your device. You may be asked for the C2 ID if contacting FleetCarma for technical support.

I've lost my C2 box. How do I activate my account?

Contact smartchargenewyork@fleetcarma.com or call 1-800-975-2434 and provide your C2 ID and SmartCharge RewardsTM account email address.

The C2 ID can be found on the C2 itself in the format “####-####”.

How do I know if the installation was successful?

The installation was successful if both the orange and blue LEDs on your C2 begin flashing, and then go solid to indicate correct operation.

The orange LED on my C2 will not go solid. What should I do?

Unplug the C2 from your vehicle and wait for the lights to turn off. Then re-install the device. If the issue persists, contact smartchargenewyork@fleetcarma.com or call 1-800-975-2434. You will be asked to provide your C2 ID and SmartCharge RewardsTM account email address.

The C2 ID can be found on the box and on the C2 itself in the format “####-####”.

The blue LED on my C2 will not go solid. What should I do?

Continue using your vehicle normally, leaving the C2 plugged into your vehicle. Depending on cell signal strength in your area, the C2 may take longer to connect. If you do not see information populated in your SmartCharge RewardsTM dashboard after 24 hours, contact smartchargenewyork@fleetcarma.com or call 1-800-975-2434 and provide your C2 ID and SmartCharge RewardsTM account email address.

The C2 ID can be found on the box and on the C2 itself in the format “####-####”.

The LEDs on my C2 are solid, but I am not seeing information on the SmartCharge RewardsTM Dashboard. Is something wrong?

If your device is a new device being added to an existing account, ensure that you have activated the device in your dashboard’s settings. It can take some time for your information to update. Wait 72 hours. If it still does not appear, contact smartchargenewyork@fleetcarma.com or call 1-800-975-2434 and provide your C2 ID and SmartCharge RewardsTM account email address.

The C2 ID can be found on the box and on the C2 itself in the format “####-####”.

Can the C2 be installed into another vehicle?

Yes, you may be eligible to transfer the C2 Device to another vehicle, as long as the substitute vehicle is an EV that is supported and owned or leased by the same SmartCharge RewardsTM account holder as the previous vehicle. Please email us at smartchargenewyork@fleetcarma.com with the make, model and year of your new vehicle to confirm that the vehicle is supported.  Once installed in the new vehicle, the C2 Device will read the vehicle’s VIN and update the SmartCharge RewardsTM account with the information on the new vehicle.

What is an OBD port?

The vehicle’s on-board diagnostics (OBD) port, usually located underneath the driver-side dash of all light-duty vehicles since 1996, is a standardized connection to the vehicle’s diagnostics system. This port provides the ability for diagnostics scanning tools and connected vehicle devices to read and interpret data that is stored and communicated on the vehicle’s internal network.

In this program, the OBD port is the gateway to providing EV owners with access to their vehicle’s data including their personalized driving and charging dashboards through the online SmartCharge RewardsTM Dashboard.

, but also a Tesla proprietary diagnostics connector. The C2 plugs into the Tesla proprietary diagnostics connector via an adapter cable to provide vehicle data to Tesla vehicle owners. The Tesla adapter cable will be provided free of charge.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartcharge/support/

Earning SmartCharge Rewards™

How are SmartCharge Rewards™ earned?

Get Started

  • You’ll earn 150,000 points* (equivalent to $150 in rewards) when you install and activate your device, and complete your first charge in the Con Edison Service Area (almost anywhere in NYC and Westchester). >1 kWh is considered the minimum for a “charge”.
  • Install and activate within one week of delivery for a bonus 25,000 points (or $25).

Keep Going

  • Keep the C2 installed, charge in the Con Edison Service Area, and you will earn 5,000 points (or $5 per month). >1 kWh is considered the minimum for a “charge”.
  • Charge off-peak hours (between 12 midnight – 8 am, all days, year-round) to earn $0.10 per kWh.

Rev Up

  • Avoid charging entirely during summer peak hours (between 2 pm – 6 pm on weekdays June 1 – Sept 30) to earn a bonus 20,000 points (or $20) per month. >1 kWh is considered the minimum for a “charge”. Anything 1 kWh or less used to condition your vehicle will not disqualify you from earning this bonus.
  • Complete our annual survey for 25,000 points (or $25).

Refer-A-Friend

  • Earn 25,000 points (or $25) per friend once they enroll. (Your friend earns a $25 bonus too!)

How are my SmartCharge Rewards™ paid?

SmartCharge RewardsTM are paid via PayPal. On the 15th of each month, you will receive an email with your payment details. Follow the steps in your first SmartCharge Rewards TM payment email and all subsequent payments will be deposited to your PayPal account automatically.

With PayPal you can:

  • Connect PayPal to your bank account and send your money to your bank account any time (no fees).
  • Spend your balance when you next use PayPal for online purchases (no fees).
  • Request a check for the amount (fee – $1.50USD)

To view your monthly rewards:

  1. Log on to your SmartCharge RewardsTM account and click on the rewards page.
  2. Use the arrows on the month selector in the upper right side to toggle between months and see how much you’ve earned.

Be sure to verify the email on your SmartCharge RewardsTM account by following the prompts in the banner of your dashboard once you log in. PayPal payments will only be sent to verified emails.

Alternatively, you can opt-out of PayPal to receive an annual Amazon gift code which will be provided each January for all rewards earned in the previous year. Simply email smartchargenewyork@fleetcarma.com to request your payment method change.

*”points” refer to or an annual Amazon gift code.

*If you are on the Con Edison Time-of-Use rate rewards amounts differ.

What are the rewards I can earn if I am on the Con Edison Residential Time-of-Use (TOU) rate?

Get Started

  • You’ll earn 150,000 points* (equivalent to $150 in rewards) when you install and activate your device, and complete your first charge in the ConEdison Service Area (almost anywhere in NYC and Westchester). >1 kWh is considered the minimum for a “charge”.
  • Install and activate within one week of delivery for a bonus 25,000 points (or $25).

Keep Going

  • Keep the C2 installed, charge in the Con Edison Service Area, and you will earn 5,000 points (or $5 per month). >1 kWh is considered the minimum for a “charge”.
  • Charge Off-Peak (between 12 midnight – 8 am, all days, year-round) and earn $0.017 per kWh charged.

Rev Up

  • Avoid charging entirely during summer peak hours (between 2 pm – 6 pm on weekdays June 1 – Sept 30) to earn a bonus 20,000 points (or $20) per month. >1 kWh is considered the minimum for a “charge”. Anything 1 kWh or less used to condition your vehicle will not disqualify you from earning this bonus.
  • Avoid charging entirely during non-summer peak hours (between 2 pm – 6 pm on weekdays October 1 – May 31) to earn 10,000 points (or $10) per month. >1 kWh is considered the minimum for a “charge”. Anything less than 1 kWh will not disqualify you from earning this bonus.
  • Complete our annual survey for 25,000 points (or $25).

Refer-A-Friend

  • Earn 25,000 points (or $25) per friend once they enroll. (Your friend earns a $25 bonus too!)

*”points” refer to SmartCharge RewardsTM; 1,000 points = $1 in rewards paid out via PayPal or an annual Amazon gift code.

How does the Refer-A-Friend Program work?

As an enrolled participant in SmartCharge New York, you can refer fellow EV owners to the program to earn bonus rewards!  You will receive 25,000 points ($25) for each unique person that completes their enrollment in the program by installing and activating their C2 device and charges in the Con Edison service area. Your friend earns $25 too. It’s a win-win!

To get your unique referral code and refer a friend, log in to your account at smartchargerewards.fleetcarma.com/login. Then click on the Settings button at the top right. You can copy and paste your code and send it in an email or share your referral code link on social media using the Twitter and Facebook links.  Check out our How-To video.

How can I schedule my charging to maximize rewards?

Each electric vehicle has different features, but it is common for many models to come with the ability to schedule charging to start or finish at specified times.  You can usually find this information in your vehicle owner’s manual.  Some charging stations can also be programmed to start charging at a specified time.

What are the benefits of charging my EV during off-peak hours?

During the hottest days of the year, Con Edison electric system is already stressed by energy consumed for cooling buildings, particularly during weekday afternoons between 2 pm – 6 pm.  Con Edison is working hard to meet these peak energy demands and keep the lights on and the air conditioners running.

By shifting your EV charging to off-peak hours (12 midnight – 8 am, all days) and staying clear of summer high peak hours (2 pm – 6 pm, weekdays), you reduce stress on the electric grid, therefore increasing resiliency and reliability of the very network that serves you and your family.

This helps Con Edison balance load and more efficiently use our distribution system—and ultimately allows us to better manage infrastructure investments and puts downward pressure on electricity rates for all Con Edison customers.

In addition, by refraining from charging during peak hours, we can reduce the need to operate the less efficient peaking plants and emergency generators, which are far more polluting than power supplied by the grid.

What do I do if I do not receive my monthly PayPal rewards?

Please email smartchargenewyork@fleetcarma.com if you have not received your PayPal payment on the 15th (or the following business day) of the month.

What do I do if I do not receive my annual Amazon gift code?

If you have opted for an Amazon gift code, it will be emailed to the verified email address on your SmartCharge Rewards TM account annually on the 15th of January. If you have not received your Amazon gift code, please email smartchargenewyork@fleetcarma.com.

SmartCharge Rewards™ Dashboard

How do I access my SmartCharge Rewards™ Dashboard?

Log in to smartchargerewards.fleetcarma.com using the credentials (email and password, or social platform identity) you set up during the application process.

Please note that there may be performance issues with Internet Explorer. We recommend using another browser type to access your dashboard instead, such as Google Chrome,  Microsoft Edge or Firefox.

My SmartCharge Rewards™ Dashboard didn't load correctly. What can I do?

If you are experiencing trouble with your dashboard loading, and you are trying to access it through Internet Explorer, please try again using an alternate browser such as Google Chrome, Firefox, or Microsoft Edge.

If you are using one of our recommended browsers, please clear your browser’s cookies and re-attempt to log in.

If you continue experiencing trouble with your dashboard loading, please email us at smartchargenewyork@fleetcarma.com.

Login with Facebook is not working. What do I do?

If you did not give Facebook access to your email address, then the sign up will fail. To resolve this issue, follow these steps:

  1. Log in to Facebook, click on the down arrow in the top right corner, and then “Settings” from the drop-down.
  2. From the left menu column, select “Apps”, and search for “SmartCharge Rewards”.
  3. Click on “Remove App” in the lower left corner. Confirm the removal.

Now you will be able to sign up with Facebook!

Still have questions? Contact smartchargerewards@fleetcarma.com

What information will I see on my dashboard?

The SmartCharge RewardsTM Dashboard provided by FleetCarma will provide you with more accessible, comparable, and shareable data than you would typically get from your vehicle’s dashboard or native mobile app.  This includes:

  • Charging Energy Consumption –Kilowatt hours (kWh) consumed by time of day
  • Driving Efficiency –Accumulative and per-trip MPGe and watt hours per mile
  • Outside Temperature and Auxiliary Loads – Measured impact of temperature and AC/heating on your electric range (downloadable in trip logs)
  • Battery Health – A quantifiable score indicating your electric vehicle’s battery degradation with respect to storage and power capacity. See FAQ on Battery Health for a more detailed explanation.
  • Greenhouse Gas Emissions – Per-mile greenhouse gas emissions from driving as well as emissions savings compared to an average gasoline vehicle
  • Electric Fraction – Percentage of miles driven on electric power from your plug-in hybrid electric vehicle (downloadable in trip logs)
  • Fuel Consumption – Total liquid fuel usage for plug-in hybrid electric vehicle owners (downloadable in trip logs)
  • Battery State of Charge (SOC) – Starting and ending SOC % each trip (loadable in trip logs)
  • SmartCharge RewardsTM – Total SmartCharge RewardsTM earned each month

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartcharge/support/.

What is battery health?

Battery state-of-health (SOH) is a measure of the battery’s performance relative to a brand new one of the same make, model, and year.  In other words, the battery health is a way of understanding if and how much usable electric range has been lost over time.

When considering battery degradation, FleetCarma’s connected car platform analyzes data from the vehicle to show EV owners how their vehicle’s battery health is indexed to a new vehicle in two primary categories: (1) capacity fade and (2) power fade. The overall health score is shown out of 100 where a perfect score of 100 represents no battery degradation – a brand new battery.

Since most EVs on the road use lithium ion batteries, capacity fade is generally caused from the loss of active lithium in the battery pack resulting in the ability for the vehicle to store the same amount of electricity as it used to when brand new.

Power fade refers to the buildup of internal resistance in the battery’s chemistry that results in the lost ability to output power as efficiently.  In this case, it is not an evaluation of the ability to store energy, but rather the ability to extract energy as easily as a new battery.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartcharge/support/.

What information is collected and why?

  1. Charging Information — The amount of charging energy (kWh) consumed is collected in order to provide you with charging behavior feedback and calculate your SmartCharge RewardsTM.
  2. Driving Information – Used to calculate energy efficiency in miles per gallon equivalent (MPGe) and watt-hours per mile (Wh/mile).
  3. Location Information – GPS charging location coordinates will be used to determine how much charging is occurring within the Con Edison service area. We only collect GPS information when you are charging, not when you are driving.

For more details on the handling of your personal information, please refer to the Program Terms and Conditions. Information that can identify you personally will not be made public or given to organizations outside of FleetCarma and Con Edison.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartcharge/support/.

Changes To My Participation

Can I add an EV to my SmartCharge Rewards™ account once I am already enrolled?

Yes. If you wish to add an additional EV to your account, please email us at smartchargenewyork@fleetcarma.com with the make, model and year of your new vehicle.  If your new vehicle is supported by FleetCarma, we will ship you a C2 device, which can then be activated in your SmartCharge RewardsTM Dashboard under the settings menu in the top right.

What should I do if my home address, mail address (if different), email address or phone number changes?

It is important that the SmartCharge New York Team has current contact information at all times. This will ensure that we can communicate important updates to the program and you get all your earned SmartCharge RewardsTM. Promptly notify the SmartCharge New York team with any changes by emailing smartchargenewyork@fleetcarma.com.

What do I do if I won't be driving my vehicle for an extended period of time?

If you are not planning on driving your EV for an extended period of time (e.g. vacation or storing the vehicle for the winter), you can remove the C2 device. Email us at smartchargenewyork@fleetcarma.com so we know that you haven’t left the program. Remember to plug it back in when your vehicle is back on the road to continue to earn rewards.

What happens if I need to remove the C2 to get my vehicle serviced?

You should always keep your C2 installed.  However, you may remove the C2 for servicing up to 2 times per month.  If you remove the device greater than 2 times in the same month, you will risk forfeiting the 20,000 ($20) SmartCharge RewardsTM points in the summer months or 5000 SmartCharge RewardsTM points ($5) during the rest of the year that can be earned per month.

What if I want to opt-out of the program?

Please notify FleetCarma Support by emailing smartchargenewyork@fleetcarma.com to end your participation in the Program.

What should I do if I no longer charge in NYC or Westchester?

If you no longer charge in NYC or Westchester, you are no longer eligible to participate in SmartCharge New York.  Please notify the SmartCharge New York by emailing smartchargenewyork@fleetcarma.com.  You are not required to return the device.

What should I do if I sell my vehicle?

Prior to selling your EV, please remove the device and promptly notify the SmartCharge New York team by emailing us at smartchargenewyork@fleetcarma.com.

If you replace your EV with another EV that is supported by the program, you can install the C2 device in the new EV. Your C2 device will detect your new vehicle and automatically update your SmartCharge RewardsTM Dashboard accordingly. Depending on the model of your new EV, we may need to send you an adapter cable or extension cable.  Check our install instructions HERE.

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