SmartCharge New York Program Guide

This page will guide you through getting set up in the SmartCharge New York program. If you have any questions that are not answered here, our support team would be happy to help. You can reach us at:

Email: smartchargenewyork@fleetcarma.com
Phone: 1-800-975-2434

For Frequently Asked Questions, scroll to the bottom of this page.

Account Activation

In order to activate a SmartCharge Rewards account, SmartCharge New York participants will need to follow the directions included with their package and acceptance email for entering the unique activation code online.

FleetCarma C2 Installation Instructions

Below is the video installation guide, along with a corresponding PDF with written instructions.
*If you are a Tesla Model S or Model X owner, click on the second tab below. If your vehicle is a model year 2015 or older, please download the pdf instructions.

*If your C2 package included an extension cable, or if the location of your OBD port is not preferable, please refer to fleetcarma.com/obd-install  for additional guidelines, or contact smartchargenewyork@fleetcarma.com.

For easy reference, a PDF with written instructions can be downloaded here.

This instructional video applies to Tesla vehicles (Model S or X) that are model year 2016 or NEWER. If your vehicle is a model year 2015 or OLDER, please download the pdf instructions.

For easy reference, a PDF with written instructions can be downloaded here.

Frequently Asked Questions

APPLICATION & ENROLLMENT
Am I eligible to participate?

You are eligible if you own or lease a plug-in electric vehicle – either a plug-in hybrid electric vehicle or battery electric vehicle, and you charge your vehicle in the Con Edison Service Territory. You do not need to be a Con Edison customer to participate.

The Con Edison Service Territory includes all zip codes in the five boroughs of New York City and Westchester County, except the following Queens and Westchester ZIP codes:
10501, 10505, 10518, 10519, 10521, 10521, 10521, 10526, 10526, 10527, 10535, 10536, 10536, 10590, 10590, 10540, 10560, 10576, 10578, 10578, 10576, 10587, 10589, 10589, 10590, 10597, 11690, 11691, 11692, 11694, 11695, 11696, and 11697.

What do I get?

You’ll receive a C2, gain access to advanced EV stats from the SmartCharge RewardsTM dashboard, and earn SmartCharge RewardsTM, all at no cost.

Can I register more than one EV with the program?

Yes! Simply indicate the number of vehicles you wish to register for the program in your application.

Is enrollment limited?

While we expect to enroll thousands, the program will be rolled out in phases.  If you are not accepted into the 1st phase starting in early Spring 2017, you will be offered enrollment later in the year.  We encourage you to apply early to secure a spot in the 1st phase of the program.

Is there a cost to participate?

No, it’s free to participate in SmartCharge New York. All enrolled participants will have the opportunity to receive a free C2, gain access to advanced EV stats from the SmartCharge RewardsTM web portal, and earn SmartCharge RewardsTM points.

What happens after I apply?

The SmartCharge New York team will review your application to confirm eligibility. If accepted, we will send you a confirmation email and ask you for your mailing address.  We will then send you a FleetCarma C2 with instructions for installation and how to activate your C2.

THE TECHNOLOGY
What is a C2, and what does it do?

The C2 was developed by FleetCarma to give electric vehicle drivers access to a wealth of information about their cars like driving efficiency, battery health, and more. It makes EV data access easy, comparable, and shareable.

The C2 fits in the palm of your hand, and is installed into the on-board diagnostics port in your electric vehicle – this is called the OBD port. For Tesla vehicles, it is installed in a propriety diagnostics connector using an adapter cable.

From there, the C2 gathers data directly from your vehicle’s internal systems, processes it, and makes it available to you wherever you are via a mobile-friendly dashboard called SmartCharge RewardsTM.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to http://fleetcarma.com/smartchargenewyork/glossary.

What is an OBD port?

The vehicle’s on-board diagnostics (OBD) port, usually located underneath the driver-side dash of all light-duty vehicles since 1996, is a standardized connection to the vehicle’s diagnostics system.  This port provides the ability for diagnostics scanning tools and connected vehicle devices to read and interpret data that is stored and communicated on the vehicle’s internal network.

In this program, the OBD port is the gateway to providing EV owners with access to their vehicle’s data including their personalized driving and charging dashboards through the online dashboard.

Tesla vehicles not only have an OBD port, but also a Tesla proprietary diagnostics connector. The C2 plugs into the Tesla proprietary diagnostics connector via an adapter cable to provide vehicle data to Tesla vehicle owners. The Tesla adapter cable will be provided free of charge.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to http://fleetcarma.com/smartchargenewyork/glossary.

What information is collected and why?
  1. Charging Information — The amount of charging energy consumed is collected in order to provide you with charging behavior feedback and calculate your SmartCharge RewardsTM.
  2. Driving Information – Used to calculate energy efficiency in miles per gallon equivalent (MPGe) and watt-hours per mile (Wh/mile).
  3. Location Information – GPS charging location coordinates will be used to determine how much charging is occurring within the Con Edison service territory. We only collect GPS information when you are charging, not when you are driving.

For more details on the handling of your personal information, please refer to the Program Terms and Conditions. Information that can identify you personally will not be made public or given to organizations outside of FleetCarma and Con Edison.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartchargenewyork/glossary.

What electric vehicle models are supported?

Our engineering team is continually adding new vehicle models to our support list, so if your vehicle is not listed you are still eligible to apply!

If you originally applied to the program with a supported vehicle and have since exchanged it for a different model, please check this list before installing your C2 device into your new vehicle. If your new vehicle is not on this list, please contact smartchargenewyork@fleetcarma.com.

  • Audi eTron (model year 2016 and older)
  • BMW i3
  • BMW i3 Rex
  • Cadillac ELR
  • Chevrolet Bolt EV
  • Chevrolet Spark EV
  • Chevrolet Volt
  • Chrysler Pacifica
  • Ford CMAX Energi
  • Ford Focus EV
  • Ford Fusion Energi
  • Honda Fit EV
  • Kia Soul EV
  • Mitsubishi i-MiEV
  • Mitsubishi Outlander PHEV
  • Nissan LEAF
  • Smart fortwo Electric Drive
  • Tesla Model S
  • Tesla Model X
  • Toyota Prius Plug-in
  • Toyota Prius Prime
  • Volkswagen e-golf (model year 2016 and older)
SMARTCHARGE REWARDS & DASHBOARD
How are SmartCharge Rewards earned?

SmartCharge RewardsTM are earned on a per-vehicle basis by charging smart:

  1. Earn an initial 150,000 rewards points ($150) by installing and activating the C2. Install and activate within one week of delivery for an additional $25.
  2. June 1 – September 30:
    • Earn 5,000 rewards points ($5) each month by keeping the C2 installed in your vehicle and charging in the Con Edison Service territory. Earn 20,000 bonus rewards points ($20) each month you do not charge during high peak hours (2 pm – 6 pm, Monday – Friday).
    • Earn an additional 50 rewards points ($0.05) per kilowatt hour (kWh) by charging any day during off-peak hours (12 midnight – 8 am).
  3. October 1 – May 31:
    • Earn 5,000 rewards points ($5) each month by keeping the C2 installed in your vehicle and charging in the Con Edison Service territory.
    • Earn an additional 50 rewards points ($0.05) per kilowatt hour (kWh) by charging any day during off-peak hours (12 midnight – 8 am)
  4. Earn bonus 10,000 rewards points ($10) by completing a survey.
  5. Earn bonus 25,000 rewards points ($25 by referring a friend who enrolls in the program.) Details in the section below.

1,000 rewards points equals $1. Your C2 must be activated before rewards can be earned. Follow the installation instructions below to install and activate your C2.

How does Refer a Friend work?

As an enrolled participant in SmartCharge New York, you can refer fellow EV owners to the program to earn bonus rewards! For each unique person that you refer who enrolls in the program you will receive 25,000 bonus points ($25).

Anyone you refer to SmartCharge New York will also receive 25,000 bonus points ($25) once they complete their enrollment in the program by installing and activating their C2 device. It’s a win-win!

How to Refer a Friend

To get your unique referral code and Refer a Friend, log in to your account at smartchargerewards.fleetcarma.com/login. Then click on the Settings button at the top right. You can copy and paste your code and send it in an email, or share your referral code link on social media using the Twitter and Facebook links.

How to use a Referral Code from a Friend

Option 1: If you were sent a referral link by a participant in SmartCharge New York, click on it to go to the application page. Then…

  1. Fill in your email address and submit it
  2. Complete the application form and submit
  3. Great! You will hear back from FleetCarma in a few days once your application has been reviewed.
  4. Once you receive the C2 device, follow the instructions included to install and activate it.
  5. Done! You’ve earned your 25,000 bonus points ($25) for being referred, plus 50,000 points ($150) for installing and activating! That’s $175 just for getting started!

Option 2: If you were sent a referral code by a participant in SmartCharge New York, go to fleetcarma.com/smartchargenewyork. Then…

  1. Fill in your email address and submit it
  2. Enter your referral code in the appropriate field. Complete the rest of the application form and submit it
  3. Great! You will hear back from FleetCarma in a few days once your application has been reviewed.
  4. Once you receive the C2 device, follow the instructions included to install and activate it.
  5. Done! You’ve earned your 25,000 bonus points ($25) for being referred, plus 150,000 points ($150) for installing and activating! That’s $175 just for getting started!
How can my SmartCharge Rewards be redeemed?

SmartCharge RewardsTM are redeemed in the form of e-gift cards, allowing you to choose from assorted retailers like Amazon.com, Target, REI, The Home Depot, iTunes®, Starbucks, and Fandango to name a few. Or you can donate to nonprofits such as Habitat for Humanity, Clean Water Foundation and The Nature Conservancy.

SmartCharge RewardsTM are calculated and auto-redeemed on the 15th of each month for the previous month’s charging.  Each SmartCharge RewardsTM account accrues the rewards earned by all vehicles under that account. 1000 SmartCharge RewardsTM points equates to $1.

To claim your rewards:

  1. Log on to your SmartCharge RewardsTMaccount and click on the Reward Link on the Rewards page. The link will take you to the e-gift interface, where you can choose from a list of retailers and charities.
  2. Choose an e-gift card option and type in the value of the gift card or donation that you would like. You can choose to split your rewards total between different options or use the entire amount on one. Click “Add to cart”.
  3. When done, click on the shopping basket in the upper right corner and select “Checkout”. From there, enter the required information so that your e-gift cards or donation confirmation can be sent to you via email.

Done!

What is Smart Charging?

During the hottest days of the year, Con Edison electric system is already stressed by energy consumed for cooling buildings, particularly during weekday afternoons between 2 pm – 6 pm.  Con Edison is working hard to meet these peak energy demands and keep the lights on and the air conditioners running.

By shifting your EV charging to off-peak hours (12 midnight – 8 am, all days) and staying clear of summer high peak hours (2 pm – 6 pm, weekdays), you reduce stress on the electric grid, therefore increasing resiliency and reliability of the very network that serves you and your family.

This helps Con Edison balance load and more efficiently use our distribution system—and ultimately allows us to better manage infrastructure investments and puts downward pressure on electricity rates for all Con Edison customers.

In addition, by refraining from charging during peak hours, we can reduce the need to operate the less efficient peaking plants and emergency generators, which are far more polluting than power supplied by the grid.

How can I schedule my charging to off-peak times?

Each electric vehicle has different features, but it is common for many models to come with the ability to schedule charging to start or finish at specified times.  You can usually find this information in your vehicle owner’s manual.  Some charging stations can also be programmed to start charging at a specified time.

What information will I see on my dashboard?

The SmartCharge RewardsTM dashboard provided by FleetCarma will provide you with more accessible, comparable, and shareable data than you would typically get from your vehicle’s dashboard or native mobile app.  This includes:

  • Charging Energy Consumption –Kilowatt hours consumed by time of day
  • Driving Efficiency –Accumulative and per-trip MPGe and watt hours per mile
  • Outside Temperature and Auxiliary Loads – Measured impact of temperature and AC/heating on your electric range (downloadable in trip logs)
  • Battery Health – A quantifiable score indicating your electric vehicle’s battery degradation with respect to storage and power capacity. See FAQ on Battery Health below.
  • Greenhouse Gas Emissions – Per-mile greenhouse gas emissions from driving as well as emissions savings compared to a gasoline vehicle
  • Electric Fraction – Percentage of miles driven on electric power from your plug-in hybrid electric vehicle (downloadable in trip logs)
  • Fuel Consumption – Total liquid fuel usage for plug-in hybrid electric vehicle owners (downloadable in trip logs)
  • Battery State of Charge (SOC) – Starting and ending SOC % each trip
  • SmartCharge RewardsTM – Total SmartCharge RewardsTM earned each month

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartchargenewyork/glossary.

How do I see my EV Dashboard?

Log in to smartchargerewards.fleetcarma.com using the credentials (email and password, or social platform identity) you set up during the application process.
Please note that there may be performance issues with Internet Explorer. We recommend using another browser type to access your dashboard instead, such as Google Chrome. 

What is Battery Health?

Battery state-of-health (SOH) is a measure of the battery’s performance relative to a brand new one of the same make, model, and model year.  In other words, the battery health is a way of understanding if and how much usable electric range has been lost over time.

When considering battery degradation, FleetCarma’s connected car platform analyzes data from the vehicle to show EV owners how their vehicle’s battery health is indexed to a new vehicle in two primary categories: (1) capacity fade and (2) power fade. The overall health score is shown out of 100 where a perfect score of 100 represents no battery degradation – a brand new battery.

Since most EVs on the road use lithium ion batteries, capacity fade is generally caused from the loss of active lithium in the battery pack resulting in the ability for the vehicle to store the same amount of electricity as it used to when brand new.

Power fade refers to the buildup of internal resistance in the battery’s chemistry that results in the lost ability to output power as efficiently.  In this case, it is not an evaluation of the ability to store energy, but rather the ability to extract energy as easily as a new battery.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartchargenewyork/glossary.

Can I add an EV to my account once I am already enrolled?

Yes. If you wish to add an EV to your account, please contact FleetCarma Support to have your new vehicle added to your account. If you would like to set up your new vehicle with a separate account, simply create a new account and fill out the application form.

Can the C2 be installed into another vehicle?

Yes, you may be eligible to transfer the C2 Device to another vehicle pending confirmation with Smart Charge New York Support team during your participation in the Program as long as the substitute vehicle is an EV that is owned or leased by the same SmartCharge RewardsTM account holder as the previous vehicle. The C2 Device will read the new vehicle’s VIN and update the SmartCharge RewardsTM account with the information on the new vehicle. Please contact smartchargenewyork@fleetcarma.com if you wish to transfer your device to a new vehicle.

Log in with Facebook is not working

If you did not give Facebook access to your email address, then the sign up will fail. To resolve this issue, follow these steps:

  1. Log in to Facebook, click on the down arrow in the top right corner, and then “Settings” from the drop down.
  2. From the left menu column, select “Apps”, and search for “SmartCharge Rewards”.
  3. Click on “Remove App” in the lower left corner. Confirm the removal.

Now you will be able to sign up with Facebook!

Still have questions? Contact smartchargerewards@fleetcarma.com

INSTALLATION & TROUBLESHOOTING
What electric vehicle models are supported?

Our engineering team is continually adding new vehicle models to our support list, so if your vehicle is not listed you are still eligible to apply!

If you originally applied to the program with a supported vehicle and have since exchanged it for a different model, please check this list before installing your C2 device into your new vehicle. If your new vehicle is not on this list, please contact smartchargenewyork@fleetcarma.com.

  • Audi eTron (model year 2016 and older)
  • BMW i3
  • BMW i3 Rex
  • Cadillac ELR
  • Chevrolet Bolt EV
  • Chevrolet Spark EV
  • Chevrolet Volt
  • Chrysler Pacifica
  • Ford CMAX Energi
  • Ford Focus EV
  • Ford Fusion Energi
  • Honda Fit EV
  • Kia Soul EV
  • Mitsubishi i-MiEV
  • Mitsubishi Outlander PHEV
  • Nissan LEAF
  • Smart fortwo Electric Drive
  • Tesla Model S
  • Tesla Model X
  • Toyota Prius Plug-in
  • Toyota Prius Prime
  • Volkswagen e-golf (model year 2016 and older)
How do I install the C2?

Instructions can be found below, as well as mailed with your C2.  If you still have questions, please contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118.

How do I know if the installation was successful?

The installation was successful if both the orange and blue LEDs on your C2 begin flashing, and then go solid to indicate correct operation.

The orange LED on my C2 will not go solid. What should I do?

Unplug the C2 from your vehicle and contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118. You will be asked to provide your C2 ID and SmartCharge RewardsTM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

The blue LED on my C2 will not go solid. What should I do?

Continue using your vehicle and C2 normally, leaving the C2 plugged into your vehicle. Depending on cell signal strength in your area, the C2 may take longer to connect. If you do not see information populated in your SmartCharge RewardsTM dashboard after 24 hours, contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118 and provide your C2 ID and SmartCharge RewardsTM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

The LEDs on my C2 are solid, but I am not seeing information on the SmartCharge Rewards dashboard. Is something wrong?

It can take some time for your information to update. Wait 72 hours. If it still does not appear, contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118 and provide your C2 ID and SmartCharge RewardsTM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

How do I activate my C2?

Log in to your SmartCharge RewardsTM account. From there, you will be asked to enter the Activation Code and C2 ID found on the C2 box. No data will be collected or rewards earned prior to activation.

Where can I find my Activation Code?

The Activation Code can be found on the C2 box.  You will use the Activation Code and C2 ID to link your C2 with your FleetCarma SmartCharge RewardsTM account.

I’ve lost my C2 box. How do I activate my account?

Contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118 and provide your C2 ID and SmartCharge RewardsTM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

Where can I find the C2 ID, and what is it used for?

The C2 ID can be found on the box and on the C2 itself in the form “####-####”. You will need the ID and Activation Code to activate your C2, and you may be asked for the C2 ID if contacting FleetCarma for technical support.

What happens if I need to remove the C2 to get my vehicle serviced?

You should always keep your C2 installed.  However, you may remove the C2 for servicing up to 2 times per month.  If you remove the device greater than 2 times in the same month, you will risk forfeiting the 10,000 ($10) SmartCharge RewardsTM points in the summer months or 5000 SmartCharge RewardsTM points ($5) during the rest of the year that can be earned per month.

What if I want to opt-out of the program?

Please notify FleetCarma Support by email to end your participation in the Program and for directions to return your C2 to Con Edison if you have not yet activated it.

My EV Dashboard didn’t load correctly. What can I do?

If you are experiencing trouble with your dashboard loading, and you are trying to access it through Internet Explorer, please try again using an alternate browser such as Google Chrome. 

If you are experiencing trouble with your dashboard loading, and you are not using Internet Explorer, please email us at smartchargenewyork@fleetcarma.com

Is the answer to your question not here?

Please feel free to contact smartchargenewyork@fleetcarma.com or call 1-877-870-6118.

† Assumes the average EV owner drives 10,000 electric miles per year at 380 Wh/mile and all charging is off-peak in the Con Edison service territory.