SmartCharge New York Program Guide

The C2 was developed by FleetCarma to give electric vehicle drivers access to a wealth of information about their cars like driving efficiency, battery health, and more. It makes EV data access easy, comparable, and shareable.

The C2 fits in the palm of your hand, and is installed into the on-board diagnostics port in your electric vehicle – this is called the OBD port. For Tesla vehicles, it is installed in a propriety diagnostics connector using an adapter cable.

From there, the C2 gathers data directly from your vehicle’s internal systems, processes it, and makes it available to you via a mobile-friendly dashboard called SmartCharge Rewards^TM.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartcharge/support/.

The vehicle’s on-board diagnostics (OBD) port, usually located underneath the driver-side dash of all light-duty vehicles since 1996, is a standardized connection to the vehicle’s diagnostics system. This port provides the ability for diagnostics scanning tools and connected vehicle devices to read and interpret data that is stored and communicated on the vehicle’s internal network.

In this program, the OBD port is the gateway to providing EV owners with access to their vehicle’s data including their personalized driving and charging dashboards through the online dashboard.

Tesla vehicles not only have an OBD port, but also a Tesla proprietary diagnostics connector. The C2 plugs into the Tesla proprietary diagnostics connector via an adapter cable to provide vehicle data to Tesla vehicle owners. The Tesla adapter cable will be provided free of charge.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartcharge/support/

1. Charging Information — The amount of charging energy consumed is collected in order to provide you with charging behavior feedback and calculate your SmartCharge Rewards^TM.
2. Driving Information – Used to calculate energy efficiency in miles per gallon equivalent (MPGe) and watt-hours per mile (Wh/mile).
3. Location Information – GPS charging location coordinates will be used to determine how much charging is occurring within the Con Edison service territory. We only collect GPS information when you are charging, not when you are driving.

For more details on the handling of your personal information, please refer to the Program Terms and Conditions. Information that can identify you personally will not be made public or given to organizations outside of FleetCarma and Con Edison.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartcharge/support/.

1. Our engineering team is continually adding new vehicle models to our support list, so if your vehicle is not listed you are still eligible to apply!If you originally applied to the program with a supported vehicle and have since exchanged it for a different model, please check this list before installing your C2 device into your new vehicle. If your new vehicle is not on this list, please contact smartchargenewyork@fleetcarma.com.
   • Audi A3 eTron (2016 – 2018)
   • BMW i3 (2014 – 2020)
   • BMW i3 Rex (2014 – 2020)
   • BMW X5 eDrive (2017-2018)
   • Cadillac ELR (2014 – 2016)
   • Chevrolet Bolt EV (2017 – 2020)
   • Chevrolet Spark EV (2013 – 2015)
   • Chevrolet Volt (2011 – 2019)
   • Chrysler Pacifica (2017 – 2020)
   • Fiat 500e (2013 – 2015)
   • Ford CMAX Energi (2013 – 2017)
   • Ford Focus EV (2012 – 2018)
   • Ford Fusion Energi (2013 – 2020)
   • Honda Fit EV (2013 – 2014)
   • Hyundai Sonata PHEV (2016 – 2019)
   • Hyundai Ioniq BEV (2017 -2020)
   • Hyundai Ioniq PHEV (2018 – 2020)
   • Hyundai Kona (2019 – 2020)
   • Jaguar I-PACE (2019 – 2020)
   • Kia Niro PHEV (2018 – 2020)
   • Kia Niro BEV (2019 – 2020)
   • Kia Soul EV (2014 – 2020)
   • Kia Optima PHEV (2017 – 2018)
   • Mitsubishi i-MiEV (2012 – 2016)
   • Mitsubishi Outlander PHEV (2018 – 2020)
   • Mercedes Benz B-class Electric Drive (2017 – 2018)
   • Nissan LEAF (2011 – 2020)
   • Smart fortwo Electric Drive ( 2013 – 2019)
   • Tesla Model 3 (2018 – 2020)
   • Tesla Model S (2013 – 2020)
   • Tesla Model X (2016 – 2020)
   • Toyota Prius Plug-in (2012 – 2017)
   • Toyota Prius Prime (2017 – 2020)
   • Volkswagen e-golf (2015 – 2020)
   • Volkswagen Golf GTE (2014 – 2019)
   • Volvo XC90 PHEV (2020)
   • Volvo XC60 PHEV (2020)

No problem! Send us an email at smartchargenewyork@fleetcarma.com and we can send you a free y-cable so that you can have both devices connected.

If you are not planning on driving your EV for an extended period of time e.g. vacation or storing the vehicle for the winter, you can remove the C2 device. Contact FleetCarma so we know that you haven’t left the program. Remember to plug it back in when your vehicle is back on the road to continue to earn rewards.

Get Started

• You’ll earn 150,000 points* (equivalent to $150 in rewards) when you install, activate your device and complete your first charge in the ConEdison service territory.  Activate and install within one week of delivery for a bonus 25,000 points (or $25).

Keep Going

• Keep the C2 installed, charge in the Con Edison service area (almost anywhere in NYC and Westchester), and we’ll grant you 5,000 points (or $5). 1 kWh is considered the minimum for a “charge”.
• Charge Off-Peak (between 12 midnight – 8 am, all days, year-round) and earn $0.10 per kWh charged.

Rev Up

• Avoid charging entirely during peak summer hours (between 2 pm – 6 pm on weekdays June 1 – Sept 30) to earn 20,000 points (or $20) per month. 1 kWh is considered the minimum for a “charge”. Anything less than 1 kWh will not disqualify you from earning this bonus.
• Complete our annual survey for 25,000 points (or $25).

Refer a Friend

• Earn an additional 25,000 points (or $25) per friend once they enroll. (Your friend earns a $25 bonus too!)

*”points” refer to SmartCharge Rewards^TM; 1,000 points = $1 in rewards, redeemable via PayPal

As an enrolled participant in SmartCharge New York, you can refer fellow EV owners to the program to earn bonus rewards! For each unique person that you refer who enrolls in the program you will receive 25,000 bonus points ($25).

Anyone you refer to SmartCharge New York will also receive 25,000 bonus points ($25) once they complete their enrollment in the program by installing and activating their C2 device. It’s a win-win!

How to Refer a Friend

To get your unique referral code and Refer a Friend, log in to your account at smartchargerewards.fleetcarma.com/login. Then click on the Settings button at the top right. You can copy and paste your code and send it in an email, or share your referral code link on social media using the Twitter and Facebook links.

How to use a Referral Code from a Friend

Option 1: If you were sent a referral link by a participant in SmartCharge New York, click on it to go to the application page. Then…

1. Fill in your email address and submit it
2. Complete the application form and submit
3. Great! You will receive an email from FleetCarma with your application status and a device will be shipped if your application has been accepted.
4. Once you receive the C2 device, follow the instructions included to install and activate it.
5. Done! You’ve earned your 25,000 bonus points ($25) for being referred, plus 150,000 points ($150) for installing, activating and charging! That’s $175 just for getting started!

Option 2: If you were sent a referral code by a participant in SmartCharge New York, go to fleetcarma.com/smartchargenewyork. Then…

1. Fill in your email address and submit it
2. Enter your referral code in the appropriate field. Complete the rest of the application form and submit it
3. Great! You will receive an email from FleetCarma with your application status and a device will be shipped if your application has been accepted.
4. Once you receive the C2 device, follow the instructions included to install and activate it.
5. Done! You’ve earned your 25,000 bonus points ($25) for being referred, plus 150,000 points ($150) for installing, activating and charging! That’s $175 just for getting started!

SmartCharge Rewards^TM are redeemed via Paypal. On the 15th of each month, you will receive an email with your payment details. Follow the steps in your first SmartCharge Rewards ^TM payment email and all subsequent payments will be deposited to your Paypal account automatically.

With PayPal you can:

• Connect PayPal to your bank account and send your money to your bank account any time (no fees).
• Spend your balance when you next use PayPal for online purchases (no fees).
• Request a check for the amount (fee – $1.50USD)

To view your rewards:

1. Log on to your SmartCharge Rewards^TMaccount and click on the Rewards page.
2. Use the arrows on the month selector in the upper right side to toggle between months and see how much you’ve earned.

Be sure to verify the email on your SmartCharge Rewards^TM account by following the prompts in the banner of your dashboard once you log in. PayPal redemption will only be sent to verified emails.

During the hottest days of the year, Con Edison electric system is already stressed by energy consumed for cooling buildings, particularly during weekday afternoons between 2 pm – 6 pm.  Con Edison is working hard to meet these peak energy demands and keep the lights on and the air conditioners running.

By shifting your EV charging to off-peak hours (12 midnight – 8 am, all days) and staying clear of summer high peak hours (2 pm – 6 pm, weekdays), you reduce stress on the electric grid, therefore increasing resiliency and reliability of the very network that serves you and your family.

This helps Con Edison balance load and more efficiently use our distribution system—and ultimately allows us to better manage infrastructure investments and puts downward pressure on electricity rates for all Con Edison customers.

In addition, by refraining from charging during peak hours, we can reduce the need to operate the less efficient peaking plants and emergency generators, which are far more polluting than power supplied by the grid.

Each electric vehicle has different features, but it is common for many models to come with the ability to schedule charging to start or finish at specified times.  You can usually find this information in your vehicle owner’s manual.  Some charging stations can also be programmed to start charging at a specified time.

The SmartCharge Rewards^TM dashboard provided by FleetCarma will provide you with more accessible, comparable, and shareable data than you would typically get from your vehicle’s dashboard or native mobile app.  This includes:

• Charging Energy Consumption –Kilowatt hours consumed by time of day
• Driving Efficiency –Accumulative and per-trip MPGe and watt hours per mile
• Outside Temperature and Auxiliary Loads – Measured impact of temperature and AC/heating on your electric range (downloadable in trip logs)
• Battery Health – A quantifiable score indicating your electric vehicle’s battery degradation with respect to storage and power capacity. See FAQ on Battery Health below.
• Greenhouse Gas Emissions – Per-mile greenhouse gas emissions from driving as well as emissions savings compared to a gasoline vehicle
• Electric Fraction – Percentage of miles driven on electric power from your plug-in hybrid electric vehicle (downloadable in trip logs)
• Fuel Consumption – Total liquid fuel usage for plug-in hybrid electric vehicle owners (downloadable in trip logs)
• Battery State of Charge (SOC) – Starting and ending SOC % each trip
• SmartCharge Rewards^TM – Total SmartCharge Rewards^TM earned each month

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartcharge/support/.

Log in to smartchargerewards.fleetcarma.com using the credentials (email and password, or social platform identity) you set up during the application process.

Please note that there may be performance issues with Internet Explorer. We recommend using another browser type to access your dashboard instead, such as Google Chrome.

Battery state-of-health (SOH) is a measure of the battery’s performance relative to a brand new one of the same make, model, and model year.  In other words, the battery health is a way of understanding if and how much usable electric range has been lost over time.

When considering battery degradation, FleetCarma’s connected car platform analyzes data from the vehicle to show EV owners how their vehicle’s battery health is indexed to a new vehicle in two primary categories: (1) capacity fade and (2) power fade. The overall health score is shown out of 100 where a perfect score of 100 represents no battery degradation – a brand new battery.

Since most EVs on the road use lithium ion batteries, capacity fade is generally caused from the loss of active lithium in the battery pack resulting in the ability for the vehicle to store the same amount of electricity as it used to when brand new.

Power fade refers to the buildup of internal resistance in the battery’s chemistry that results in the lost ability to output power as efficiently.  In this case, it is not an evaluation of the ability to store energy, but rather the ability to extract energy as easily as a new battery.

For a glossary of terms related to EVs, C2 technology, and charging, please refer to https://www.fleetcarma.com/smartcharge/support/.

Yes, you may be eligible to transfer the C2 Device to another vehicle, pending confirmation with Smart Charge New York Support team, during your participation in the Program as long as the substitute vehicle is an EV that is owned or leased by the same SmartCharge Rewards^TM account holder as the previous vehicle. Once installed in the new vehicle, the C2 Device will read the vehicle’s VIN and update the SmartCharge Rewards^TM account with the information on the new vehicle. Please contact smartchargenewyork@fleetcarma.com if you wish to transfer your device to a new vehicle.

If you did not give Facebook access to your email address, then the sign up will fail. To resolve this issue, follow these steps:

1. Log in to Facebook, click on the down arrow in the top right corner, and then “Settings” from the drop-down.
2. From the left menu column, select “Apps”, and search for “SmartCharge Rewards”.
3. Click on “Remove App” in the lower left corner. Confirm the removal.

Now you will be able to sign up with Facebook!

Still have questions? Contact smartchargerewards@fleetcarma.com

Our engineering team is continually adding new vehicle models to our support list, so if your vehicle is not listed you are still eligible to apply!

If you originally applied to the program with a supported vehicle and have since exchanged it for a different model, please check this list before installing your C2 device into your new vehicle. If your new vehicle is not on this list, please contact smartchargenewyork@fleetcarma.com.

• Audi A3 eTron
• BMW i3
• BMW i3 Rex
• BMW X5 eDrive
• Cadillac ELR
• Chevrolet Bolt EV
• Chevrolet Spark EV
• Chevrolet Volt
• Chrysler Pacifica
• Fiat 500e
• Ford CMAX Energi
• Ford Focus EV
• Ford Fusion Energi
• Honda Fit EV
• Hyundai Sonata PHEV
• Hyundai Ioniq BEV
• Hyundai Ioniq PHEV
• Kia Niro PHEV
• Kia Soul EV
• Mitsubishi i-MiEV
• Mitsubishi Outlander PHEV
• Mercedes Benz B-class Electric Drive
• Nissan LEAF
• Smart fortwo Electric Drive
• Tesla Model 3
• Tesla Model S
• Tesla Model X
• Toyota Mirai
• Toyota Prius Plug-in
• Toyota Prius Prime
• Volkswagen e-golf
• Volkswagen Golf GTE

Instructions can be found at https://www.fleetcarma.com/smartcharge/support/, as well as mailed with your C2.  If you still have questions, please contact smartchargenewyork@fleetcarma.com or call 1-800-975-2434.

The installation was successful if both the orange and blue LEDs on your C2 begin flashing, and then go solid to indicate correct operation.

Unplug the C2 from your vehicle and wait for the lights to turn off. Then re-install the device. If the issue persists contact smartchargenewyork@fleetcarma.com or call 1-800-975-2434. You will be asked to provide your C2 ID and SmartCharge Rewards^TM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

Continue using your vehicle and C2 normally, leaving the C2 plugged into your vehicle. Depending on cell signal strength in your area, the C2 may take longer to connect. If you do not see information populated in your SmartCharge Rewards^TM dashboard after 24 hours, contact smartchargenewyork@fleetcarma.com or call 1-800-975-2434 and provide your C2 ID and SmartCharge Rewards^TM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

It can take some time for your information to update. Wait 72 hours. If it still does not appear, contact smartchargenewyork@fleetcarma.com or call 1-800-975-2434 and provide your C2 ID and SmartCharge Rewards^TM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

Log in to your SmartCharge Rewards^TM account. From there, you will be asked to enter the Activation Code and C2 ID found on the C2 box. No data will be collected or rewards earned prior to activation.

The Activation Code can be found on the C2 box.  You will use the Activation Code and C2 ID to link your C2 with your FleetCarma SmartCharge Rewards^TM account.

Contact smartchargenewyork@fleetcarma.com or call 1-800-975-2434 and provide your C2 ID and SmartCharge Rewards^TM account email address.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”.

The C2 ID can be found on the box and on the C2 itself in the form “####-####”. You will need the ID and Activation Code to activate your C2, and you may be asked for the C2 ID if contacting FleetCarma for technical support.

You should always keep your C2 installed.  However, you may remove the C2 for servicing up to 2 times per month.  If you remove the device greater than 2 times in the same month, you will risk forfeiting the 10,000 ($10) SmartCharge Rewards^TM points in the summer months or 5000 SmartCharge Rewards^TM points ($5) during the rest of the year that can be earned per month.

Please notify FleetCarma Support by email to end your participation in the Program and for directions to return your C2 to Con Edison if you have not yet activated it.

If you are experiencing trouble with your dashboard loading, and you are trying to access it through Internet Explorer, please try again using an alternate browser such as Google Chrome.

If you are experiencing trouble with your dashboard loading, and you are not using Internet Explorer, please email us at smartchargenewyork@fleetcarma.com.