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SupportGO Device Installation and Activation Guides

General Go Device Instructions

Model specific instructions will be mailed with your GO device. You can also follow the steps below or watch the installation video if your vehicle make and model type is not listed in the left navigation panel.

For most vehicles the GO device is installed directly into on-board diagnostics (OBD-II) port.

Your package should have included a GO Device and Cable Tie.

Part I: Installing the GO Device

  1. Remove the GO Device from its box. Retain the box for future reference to the GO Serial Number.
  2. Locate the OBD-II port in your vehicle. This port is usually located in the area between the steering wheel and the pedals, but can vary by vehicle model. The OBD-II port is trapezoidal in shape, as pictured below.
  3. Once located, insert the GO device into the OBD-II port and press firmly to ensure a secure connection. Refer to ‘Part II: Confirming the GO is Operational’ below, to confirm the device is working as expected before proceeding to secure the device.

Note: If you’re having trouble locating the OBD-II port, see “Where is my OBD-II port?” under Frequently Asked Questions -> Troubleshooting. Model specific instructions will be mailed with your GO device, and can also be found in the left navigation panel of this FAQ.

Part II: Confirming the GO is Operational

After you install the device, please ensure that the LED lights are indicating the GO device is working:

  • All three LEDs on the GO device will flash briefly. During the 5-minute setup process, the device may also beep repeatedly as it updates to the latest settings.
  • Wait until you see all three LEDs are solid
    • Red – Power / Device Configuration
    • Green – Cellular Network Connectivity
    • Blue – GPS Network Connectivity
  • If all three LEDs turn solid, the unit has connected successfully.

Note: If one or more of the LEDs is still flashing, please refer to the following sections under Frequently Asked Questions -> Troubleshooting:

  • “What do I do if the Red LED on my GO will not go solid?”
  • “What do I do if the Green or Blue LED on my GO will not go solid?”

Part III: Securing the GO device

It is recommended for most vehicle models to secure the GO device to the OBD-II port with a cable tie as shown below. If you are unable to use the cable tie in your particular vehicle model, rest assured that FleetCarma will notify you via email if any issues are detected with the connection of your device.

The installation is now complete.

Note: If you have not done so prior to installing your GO device, please ensure you have activated the device in your SmartCharge account (Refer to “Activating the GO Device” in the FAQ).

 

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